We collect information from you in several ways. Some personal information is gathered when a prospective tenant signs our standard tenant application for a residential or commercial tenancy agreement. Tenants are required to provide credit, rental history, employment information as well as other personal information to be used for identification and qualification purposes. Other information such as emergency contact information may be required in order to respond to medical or other emergencies in connection with a tenant, unit or suite. Also, information relating to any vehicles owned by a tenant may be collected to assist in the enforcement of any parking rules or regulations. Finally, we also collect information from any guarantor of any lease, including information relating to credit and employment information, present and past living accommodation and other personal information The personal information collected is used to check prior rental references from all previous landlords, conduct credit checks and to confirm employment with your employer and salary, all of which information is required to determine your suitability and qualification as a tenant.

In most cases, we will ask you to specifically consent if we collect, use or disclose your personal information other than as provided for in our privacy policy as amended from time to time. Normally we would ask your consent in writing or orally. Sometimes your consent may be implied through your conduct with us. In all cases where a tenant application is submitted by you, your consent will be requested in the application itself.

We use the personal information collected only for the purposes outlined above. Under certain circumstances we will disclose your personal information to third parties such as: (a) When we are required or authorized by law to do so; for example, if a court issues a subpoena; (b) Where you have consented to the disclosure; (c) Where it is necessary to enforce the terms of the tenancy agreement, such as collection of rental arrears; (d) If we engage a third party to provide collection or enforcement proceedings, such as an authorized officer of the Residential Tenancies Branch, lawyers, bailiffs or collection agencies;

We take all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are: 1) Access to your personal information is limited to our employees who require the information to perform their duties and those otherwise authorized by law. 2) All of our employees are required to abide by our commitment to your privacy in the handling of your personal information. 3) Premises security. 4) Your personal information is retained only for the time it is required for the identified purposes and up to a period of five (5) years after the tenancy is terminated or is required by law. Personal information that is no longer required is destroyed.